Privacy policy
This policy explains what personal data we collect, why we collect it and the choices you have, in line with India's Digital Personal Data Protection Act, 2023.
Data we collect
- Contact details: name, email address and phone number.
- Delivery details: shipping and billing addresses.
- Order details: products purchased and order history.
- Payment information is processed securely by our payment partner; we do not store your card or UPI details.
- Usage data: pages visited and device information, collected through cookies and analytics tools.
How we use your data
- To process and deliver your orders.
- To provide customer support.
- To send order updates by email, SMS or WhatsApp.
- To send marketing messages, only with your consent; you can opt out at any time.
- To improve our website and prevent fraud.
Sharing your data
We share data only with partners who help us run the store, such as payment processors, delivery partners and analytics providers, and only as needed to provide their service. We never sell your personal data.
Your rights
- Access the personal data we hold about you.
- Correct or update inaccurate data.
- Request deletion of your data, subject to legal record-keeping requirements.
- Withdraw consent for marketing at any time.
Grievance officer
For privacy questions or complaints, contact our grievance officer at the support email listed on our Contact page. We aim to respond within 30 days.
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