Returns & refunds

Eligibility

• Unopened products with the seal intact can be returned within 7 days of delivery.
• For safety and hygiene reasons, opened products cannot be returned, unless they arrived damaged, incorrect or expired.

How to request a return

• Email our support team with your order number, the reason and photos of the product.
• We'll confirm eligibility and arrange a pickup where available.
• Once the product passes inspection, we'll process your refund.

Refunds

Approved refunds are issued to the original payment method within 5–7 business days after inspection. Your bank may take additional time to reflect the amount.

Cancellations

You can cancel an order before it is dispatched by contacting support. Orders that have already shipped follow the returns process above.